Communicating with Clarity in Moments of Conflict

by Learnlight

Communicating with Clarity in Moments of Conflict is a practical course that develops the emotional intelligence and dialogue skills needed to navigate workplace conflict constructively. Drawing on research into the productivity costs of unresolved conflict and the link between conflict competence and psychological safety, participants examine conflict personalities, resolution styles, and de-escalation techniques. The course emphasizes hands-on practice through role plays, structured dialogue, and workplace application.

Learning outcomes:

  • Explain the impact of workplace conflict on productivity, relationships, and team morale
  • Identify and analyze different conflict personalities and resolution styles
  • Apply emotional intelligence skills to bridge communication gaps and reduce tension
  • Use structured dialogue and role play to practice conflict resolution in realistic scenarios
  • Design and implement workplace strategies to build healthier, more productive professional dynamics

Earning Criteria

  • Engagement: 70% of each module’s learning path is completed 
  • Progress: 50% of units have a pass score
  • Assessed Progress: A final test score of 70% or above